Accounts, websites and plan limits

Account versus website

Your billing account holds the subscription and can contain several websites (also called workspaces). Use the website switcher before editing. Pages, products, audience records, tickets and content belong to the selected website. Having several websites does not combine their subscribers into a cross-site marketing list.

The website count and active confirmed subscriber allowance are account-wide. Subscriber usage sums marketable records across the account's websites; the same email on two websites can therefore use two records. Products, pages, storage, seats and domain counts are per website. Storage includes uploaded originals and generated image variants.

Read your effective allowance

Use Billing and the usage indicators for your actual allowance; Pricing describes current public plans. Published plan names, prices, free-start offers and account-specific overrides can change. Do not use an old screenshot as a billing quote.

Starter currently provides read-only AI-agent access; plans with draft access allow agents to prepare drafts, not publish or send. Custom domains require a plan with custom-domain access. The free platform address remains an alternative. The platform badge can be hidden only when your plan permits it; an eligible website may still choose to show it.

At a limit or after a downgrade

Non-archived products count even when not published. Archive an unused product to free its slot; simply unpublishing is not the same. Existing pages over a reduced page allowance remain editable and publishable, but creating additional pages is blocked.

If subscriber usage is over the shared cap, marketing pauses rather than deleting contacts. Newest websites over the website count become read-only. Other downgrade overages can have a grace period: follow the deadline and remedy shown in Billing. Existing domain counts are not automatically trimmed just for exceeding the count, but losing custom-domain eligibility is different and can deactivate custom-domain use.

Shared account defaults and website overrides

The account Owner can open Account settings to set shared business/legal details, supported provider connections and AI defaults. Stripe, Resend, YouTube and OpenRouter can use account-level keys, but a website can keep its own supported override. The website connection card says when it is using the account's connection. A saved shared key does not replace the website's sender addresses, channel ID, branding, domains, analytics or consent configuration.

For supported shared settings, an explicit website value wins over the account default. Account settings shows which websites keep their own value. Changing an account default therefore does not necessarily change every existing website. Inspect those override indicators before diagnosing a mismatch.

The Connections screen offers Use this workspace's connections as the account defaults and Apply account settings to all workspaces with confirmation pages describing the changes. The latter can clear website overrides: review the exact affected websites and values before confirming. Both need the account Owner and two-step login. Setting a default is not the same operation as applying it everywhere.

When something is disabled

Check your selected website, role, account state and effective plan in that order. A missing button may be a permission restriction rather than a broken page. An account owner should resolve billing or plan warnings; export and deletion remain accessible through the owner’s Data screen. See Billing for subscription changes.