Products and sales
Reader reviews and moderation
Request honest feedback and publish consented reviews without rewriting them.
Configure reviews
Open Sell → Reviews. Choose whether reviews wait for a quick check or publish automatically, and set the minimum number needed before a product's review section appears. The default quick-check flow helps you catch content-policy violations before display.
A hidden review section does not necessarily mean a rendering fault: the product may not yet meet the minimum published-review count. Check the selected product, published count and setting first.
Request a review
Use the review-request template action to create the ordinary review-request email template, then edit its wording. The template includes the review-page variable for the relevant customer and product.
Creating the template does not insert it into a sequence or send anything. Decide where it belongs in your post-purchase sequence and choose a reasonable delay so a buyer has time to read. Review consent and transactional eligibility rather than treating a review request as permission for unrelated marketing.
Moderate fairly
Filter pending, published, rejected or all reviews. Publish a reviewed entry individually or publish all pending once your check is complete. Reject only for an available fixed content reason, not because the customer disliked the product.
There is intentionally no action to rewrite the reader's review. It appears as the reader submitted it or is not displayed. Do not remove criticism merely to make the rating look better or imply that selected praise is every customer's experience.
Troubleshoot the journey
If a request link does not work, check that the customer has the right product access and that the request came from the appropriate sequence context. Do not send a review link copied from a different buyer's email.
If no email was sent, check that you actually added the template to an active sequence and that the enrollment reached that step. If a review is not visible, inspect consent, moderation state and the display threshold before changing page design. See Sequences and Customer access for the surrounding journey.